Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
For all boxes you'll be charged immediately. If you've selected a subscription, you'll be charged immediately upon your first order then every 30 days until you choose to cancel your subscription.
We accept all major credit/debit cards and PayPal. Through ShopPay we allow interest-free installment payments and via Coinbase Commerce we accept Bitcoin, Ethereum, and Dogecoin.
We have various secondhand sources including, but not limited to, thrift stores, vintage shops, estate sales, yard/garage sales, donations, and bulk online buys*.
*bulk online buys are typically for vintage sourcing specifically
You do not have to subscribe to a monthly box, you can simply order an unnu box anytime you'd like to add to your wardrobe. We do offer monthly subscription plans for our curated boxes and subscribing will save you 10%, you may cancel any time.
At the moment, we only source from men's departments. Anyone that vibes with unnu's style is more than welcome to complete a style quiz and try out a box!
Our mystery boxes contain 4 pieces of clothing, all in the same size you select. These boxes we already have in-stock and therefore don't require a style quiz. They won't be curated specifically for you except for the size you choose.
At the moment we have a vintage t-shirt mystery box and a polo mystery box. The exact items you'll receive are a mystery until your box arrives.
Yes! We source clothing in good condition and all* clothing is laundered prior to being shipped.
We use Free and Gentle laundry detergent and dryer sheets. These products are free of dyes and perfumes, they're dermatologist tested, and considered safe for those with sensitive skin.
*occasionally we source 'new with tags' products, we will not launder these items and will keep the original tags attached
To keep our prices as low as possible, we do not accept returns. If some of the items in your box aren't for you, please gift those pieces to family or friends.
If you're unsatisfied, especially if the items don't fit, please contact us and we'll credit your account for the item(s) that didn't fit or weren't aligned with your style quiz. This will also allow us to make notes on your account to improve future orders.
There are real humans behind unnu and we want you to love your fit!
Curated boxes ship within a week as we need adequate time to review your style quiz and shop for secondhand fits we think you'll love.
Mystery boxes typically ship within a day or so.